What information do we collect?
We collect information from you when you register on our site or buy a extension.
When buying an extension or registering on our site, as appropriate, you may be asked to enter your name and e-mail address.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience:
Your information helps us to better respond to your individual needs.
- To improve customer service:
Your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions:
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails:
The email address you provide for order processing, may be used to send you information and updates pertaining to your order/booking.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties?
No. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Providing us with an admin account on your site, or a site backup for support
When requesting support, we sometimes ask for either a site backup or an admin account which helps speed up the process of solving an issue. This is of course up to you if you feel comfortable doing so. Any admin account details or or data/files in your backup are strictly confidential and will not stored or released to any 3rd parties.
Backups provided by a client will always be installed on a local environment (never on our server). Backups will be completely removed from our local environment either at the request of the client or once an issue has been resolved