Error posting message

astursala
Topic Author
Posts: 5
2 months 2 weeks ago #3992 by astursala
Error posting message was created by astursala
www.astursala.es/

On the website I have the jj shoutbox. In recent weeks there has been a problem when posting messages. When posting I get an error "There was an error completing the request. Please try again. If you see this error multiple times, please contact the administrator of the site.
" even if the message is published.

That may be ... I thought it was a problem with links. But I don't have any. I have tried almost everything.

sorry for my english, I use google translator

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Lodder
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Posts: 1144
2 months 2 weeks ago #3993 by Lodder
Replied by Lodder on topic Error posting message
Hi astursala,

I can confirm the issue, however off the top of my head, I'm not sure what it is.

Have you noticed this since the last update of JJ Shoutbox?

Would it be ok for me to take a backup of your site and install it on my system to debug the issue further?

If so, please you you give me super admin access on your site to download a backup, or can you manually create one using Akeeba Backup please?

Kind regards,
Lodder

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astursala
Topic Author
Posts: 5
2 months 2 weeks ago #3994 by astursala
Replied by astursala on topic Error posting message
I have noticed it for two or three weeks. I don't think it was the JJ update, since it worked fine. I thought it was a link they had posted, but when I removed it ... I followed the problem.

I try to pass the copy between today and tomorrow. Or better, I give you direct access to my user, pass me email and I send it to you.

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Lodder
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Posts: 1144
2 months 2 weeks ago #3995 by Lodder
Replied by Lodder on topic Error posting message
Hi astursala,

If you'd like to provide me super admin access to your site, I'd be happy to take a manual backup myself to speed up the process.

Please send the details to This email address is being protected from spambots. You need JavaScript enabled to view it. and I'll reply to this topic with any updates.

Kind regards,
Lodder

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astursala
Topic Author
Posts: 5
2 months 2 weeks ago - 2 months 2 weeks ago #3996 by astursala
Replied by astursala on topic Error posting message
I already sent you the email. Thank you very much for the help.

By the way. No hurry. Take all the time you need ;)
Last edit: 2 months 2 weeks ago by astursala.

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