Shouts not showing up in shoutbox

rkmom0506
Topic Author
Posts: 2
9 years 2 months ago #248 by rkmom0506
Shouts not showing up in shoutbox was created by rkmom0506
Hi,

I just installed Shoutbox. I am using Joomla 3. The box is being displayed and it is working properly and only allowing the registered users to Shout. When I type text and hit Shout button, the box remains empty even after many displays in different browsers. I even tried to log-in and shout with my credentials as a superuser however no post appears. I appreciate your help,

Thanks,
Valerie

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George
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Posts: 134
9 years 2 months ago #249 by George
Replied by George on topic Shouts not showing up in shoutbox
Hi Valerie,
What are you're PHP and MySQL versions? Our shoutbox requires PHP 5.2 or higher and MySQL 5.1.66 or higher. Also in Joomla 3.0 you're required to have magic quotes turned off. I assume you're meeting these settings by having Joomla 3.0 installed - but just want to check.

Secondly if you go to the Joomla root folder and then look in the logs folder in there. Is there a a file called mod_shoutbox.errors.php? If yes - please can you paste the contents of this file.

If not please can I have a link to your website where you're testing the shoutbox so I can have a look at the problem!

Kind Regards,
George

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rkmom0506
Topic Author
Posts: 2
9 years 2 months ago #250 by rkmom0506
Replied by rkmom0506 on topic Shouts not showing up in shoutbox
Thanks for the help George. Yes, we are running higher versions of PHP and MySQL and my host (hostgator) are telling me that magic quotes is off.

Here's a page where I am testing shoutbox. I enabled guest comments as it is doing the same thing (nothing) regardless of log-in or guest.

www.trianglerentacar.com/index.php?optio...log&id=78&Itemid=244

Valerie

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George
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Posts: 134
9 years 2 months ago - 9 years 2 months ago #253 by George
Replied by George on topic Shouts not showing up in shoutbox
Hi Valerie,
Firstly to help narrow down where this could be happening could you check your database please and see if anything is being stored in the #__shoutbox (where #__ is your database prefix).

One thing that has been noticed in the past is some templates interfering with the $_POST variable directly leading to this (or similar) issues. I don't know whether your aware of your template/another plugin interfering with the $_POST variable?

Kind Regards,
George
Last edit: 9 years 2 months ago by Lodder.

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shogo
Posts: 9
8 years 6 months ago #610 by shogo
Replied by shogo on topic Shouts not showing up in shoutbox
Hello George,
I won`t create a new topic for the same problem. I`ve got the same issue that my shouts aren`t show up. But the strange thing is if I enable the shoutbox to the public, the spambots can shout but I don`t.
Link

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Lodder
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Posts: 1185
8 years 6 months ago - 8 years 6 months ago #611 by Lodder
Replied by Lodder on topic Shouts not showing up in shoutbox
Hi Shogo,

Could you please create us a temporary account on your website so we are able to look into the problem?

Once done, please send the login details to This email address is being protected from spambots. You need JavaScript enabled to view it.

Regards,
Lodder
Last edit: 8 years 6 months ago by Lodder.

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