Error after JJShoutbox Pro update to 9.4.4PRO

alwin

Topic Author

Posts: 20

1 year 1 month ago #3894 by alwin

Error after JJShoutbox Pro update to 9.4.4PRO was created by alwin

Hi,

did the update to 9.4.4PRO. Now i get some error messages

Frontend under the shoutbox: Die Shoutbox ist für unregistrierte Benutzer nicht verfügbar (Not available for not registered users)

Backend in section modules:

JUser: :_load: Fehler beim Laden des Benutzers mit der ID: 399
JUser: :_load: Fehler beim Laden des Benutzers mit der ID: 398

What does this mean? Joomla ist up to date!

thnx

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Lodder

Posts: 1167

1 year 1 month ago #3895 by Lodder

Replied by Lodder on topic Error after JJShoutbox Pro update to 9.4.4PRO

Hi alwin,

It's quite possible that you've have deleted a user that has posted a shout.

Regards,
Lodder

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alwin

Topic Author

Posts: 20

1 year 1 month ago - 1 year 1 month ago #3896 by alwin

Replied by alwin on topic Error after JJShoutbox Pro update to 9.4.4PRO

Hi,
that could be possible, but how can i repair it?

Any solutions? Deleting the archives did not work...... Now I have only 5 posts from uses that are still there......

Last edit: 1 year 1 month ago by alwin.

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Lodder

Posts: 1167

1 year 1 month ago #3897 by Lodder

Replied by Lodder on topic Error after JJShoutbox Pro update to 9.4.4PRO

Hi alwin,

you can delete the shout and this should fix the issue. I'll also debug this properly tomorrow and see if there is a better approach that will handle situations like this.

Kind regards,
Lodder

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alwin

Topic Author

Posts: 20

1 year 1 month ago #3898 by alwin

Replied by alwin on topic Error after JJShoutbox Pro update to 9.4.4PRO

OK I deleted in the database all entries from users with the idś that have caused the problems. That worked.... Now the error in the backend has gone !!!!

But in the frontend the users still see see:

Die Shoutbox ist für unregistrierte Benutzer nicht verfügbar (Not available for not registered users)

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Lodder

Posts: 1167

1 year 1 month ago - 1 year 1 month ago #3899 by Lodder

Replied by Lodder on topic Error after JJShoutbox Pro update to 9.4.4PRO

Are you using any 3rd party extensions such as SP Page Builder or Community Builder?

Last edit: 1 year 1 month ago by Lodder.

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