The shoutbox is unavailable to non-members

Busby
Topic Author
Posts: 3
1 year 3 months ago #3850 by Busby
Just installed the Shoutbox and placed it on a page using Pagebuilder, but in spite of it being set to 'public' in the configuration, I get this message.

If I simply put it in a module position it works OK.

Any suggestions please..

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Lodder
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Posts: 1167
1 year 3 months ago #3851 by Lodder
Replied by Lodder on topic The shoutbox is unavailable to non-members
Hi Busby,

I will need to test this with PageBuilder. We do use Joomla's built-in permission checks for the shoutbox so if it's not working with PageBuilder then I can only assume they deal with permissions differently or have their own.

Regards,
Lodder

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Busby
Topic Author
Posts: 3
1 year 3 months ago #3852 by Busby
Replied by Busby on topic The shoutbox is unavailable to non-members
Many thanks for the quick reply.

I've set it to unpublished pending further investigations..

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Lodder
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1 year 3 months ago #3853 by Lodder
Replied by Lodder on topic The shoutbox is unavailable to non-members
Hi busby,

Would you mind providing a link to the PageBuilder extension so I can download it and test?

In your first post you said you get a message but didn't provide the message.

In the mean time, could you also ask the developer of PageBuilder if they manage permissions differently to Joomla's core?

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Busby
Topic Author
Posts: 3
1 year 3 months ago #3854 by Busby
Replied by Busby on topic The shoutbox is unavailable to non-members
Hello Lodder,

SP Pagebuilder came with my template and as far as I'm aware there is no free version for you to try I'm afraid.

The error message is in the title of this post.

Because SP Pagebuilder was bundled with my template, I have no direct access to their support. but I will ask the question of my template developer to see if they have an answer.

If it helps, I can provide a backup of my site for you to test it locally.

Thanks again for your help.

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Lodder
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1 year 3 months ago #3855 by Lodder
Replied by Lodder on topic The shoutbox is unavailable to non-members
Hi Busby,

Ahh yes that makes things a little more complicated.

Providing a backup would be much appreciated. If you wouldn't mind doing so and sending me an email (This email address is being protected from spambots. You need JavaScript enabled to view it.) that would be much appreciated.

I'll will be able to start testing after work this evening.

Regards,
Lodder

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