Error completing request

C_Resident
Topic Author
Posts: 5
5 years 11 months ago #2992 by C_Resident
Error completing request was created by C_Resident
Greetings. My JJ Shoutbox is displaying "There was an error completing the request. Please try again. If you see this error multiple times, please contact the administrator of the site." to members who are logged in. This started occurring in the past day or so. The major changes to the site leading up to the error display have been the Joomla 3.6 update and turning on the site caching feature in joomla.

I made sure to reinstall an up to date copy of the mod using a download directly from your site but it made no change. Upgrading to the pro version also didn't help, but I do like the extra features.

Site link to module: www.clanbbf.com/forum

Any assistance you could provide to help sort this issue would be greatly appreciated. Thank you.

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Lodder
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Posts: 1185
5 years 11 months ago #2993 by Lodder
Replied by Lodder on topic Error completing request
Hi C_Resident,

Could you please try clearing the Joomla cache.

If this doesn't work, does submitting a shout work when the Joomla cache is disabled?

If it's still an issue, would you be able to provide me with a temporary super admin account and send the details to This email address is being protected from spambots. You need JavaScript enabled to view it. , so I can look further into the issue?

Regards,
Lodder

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C_Resident
Topic Author
Posts: 5
5 years 11 months ago #2994 by C_Resident
Replied by C_Resident on topic Error completing request
I cleared the cache out and disabled the joomla caching but the problem persists. I will forward you the information you requested.

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Lodder
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Posts: 1185
5 years 11 months ago #2995 by Lodder
Replied by Lodder on topic Error completing request
Note to other who may have this issue. It has been fixed and we will be releasing an update tomorrow

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