Sound notifications randomly don't sound with....

kevinmac
Topic Author
Posts: 9
6 years 3 months ago #2764 by kevinmac
I am running this shoutbox module which I will say looks pretty good. I am liking it a lot however, I notice that even though I have the sound alert enabled, the sounds don't play when I post a shout most of the time. It would randomly work a few times but most of them don't sound. I have tried multiple browsers and multiple pc's as well. Same problem. Please advise.

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Lodder
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Posts: 1185
6 years 3 months ago - 6 years 3 months ago #2766 by Lodder
Hi Kevin,

This is a little odd, as I've found the sound notifications to have no problems myself.

Can I just confirm that the sound should not activate on your own post, but when someone else posts a shout?

The same rule applies for the HTML5 notifications.

Regards,
Lodder
Last edit: 6 years 3 months ago by Lodder.

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kevinmac
Topic Author
Posts: 9
6 years 3 months ago #2769 by kevinmac
Yes, I know that the sound will only sound if someone else posts a shout. I have logged in from a separate account on another PC just to test and the problem remains. I can send you Admin details if you would like to check.

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kevinmac
Topic Author
Posts: 9
6 years 3 months ago #2770 by kevinmac
I have sent admin details via e-mail. Thanks

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Lodder
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Posts: 1185
6 years 3 months ago #2773 by Lodder
HI Kevin,

All sorted

The issue was that JCH Optimize. I've cleared the cache in the Joomla backend, and sounds are now working as expected.

Regards,
Lodder

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